IT Services have evolved from what was once a desktop computer that may have been upgraded and repaired once every 6 months by the “IT guy,” to something called managed IT service providers (MSPs) for short.
You may already have one of these services or are contemplating how you’ll effectively source and manage everything related to hardware/software and data in your business.
Modern-day MSPs are invaluable in organizations of all sizes, helping you and your team navigate the headaches of technical support but also in understanding and complying with the ever-changing cyber threat and data compliance landscape.
No longer is the IT guy rumbling under your desk to find the power switch; they’ve evolved to manage your IT needs and help you achieve your business goals through smart investments in technology.
What This Guide Covers
In 12 chapters, we will cover:
- Introduction to IT Services (the old and new way)
- Understanding Your IT Needs (start where you are and set goals)
- Different Types of MSPs (MSP, CSP, MSSP)
- Criteria for Choosing a Provider (expertise, range of services, compliance, etc)
- Where to Find Your New Provider
- Evaluate Possible Providers
- Avoiding 3 “Gotchas” When Moving Providers
- Costs of IT Services, Getting Accurate Quotes
- Making the Choice
- IT Support Contracts to Avoid
- Future-Proofing Your IT
- Bonus – Develop a Technology Roadmap